SHIPPING POLICY

Shaniel Candles offers deliveries to most major areas of New Zealand by courier. A delivery is interpreted as an attempted delivery by our chosen courier company. We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address. You may or may not be asked for a signature on delivery. Deliveries will not be left on your premises if no-one is home unless you expressly request it when you check out. If you are comfortable for the goods to be left if no-one is home, please state this on your order in the comments section and advise a safe & secure place for the order to be placed. If a secure place cannot be found for the goods they will be taken back to the depot. If re-delivery is attempted you maybe charged a second delivery fee. We cannot accept any responsibility for theft or loss once goods are delivered. Please contact us directly if you’d like to make alternative delivery arrangements. For security reasons we can not deliver to Post Office boxes , however if you live in a small country town and items are usually delivered to the post office or central pickup point, please provide the physical address, not the PO box. All items purchased from Shaniel Candles are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please allow 5 business days for shipment. If the delivery details given by you are incorrect, and thus affecting delivery we may have to charge an additional delivery charge.

RETURN POLICY

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days. Returned goods must be in un-used condition with packaging and order confirmation included. Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping. If you wish to return your purchase, please contact us here and we will provide details on where to send your return.

PAYMENT METHOD

Shaniel Candles accepts Visa & Master Card credit cards through our online shopping cart. Credit Card Payments are processed via PAYPAL which is a highly secure provider; we do not see or store your credit card details anywhere in our system. Goods will not be shipped until full payment has been received. Once you have placed the order and clicked the submit button you are under contract to purchase the order. If the direct deposit method of payment is chosen we will hold your order for 5 days before cancelling it if payment is not received. If successive orders are placed and remain unpaid Shaniel Candles reserves the right to refuse any future order and business dealings.